Troubleshooting dishwasher issues

General Issues

If your Hotpoint dishwasher will not fill then please ensure that your water taps at the back of the Hotpoint appliance are fully turned on and that the pipes are not kinked or squashed.

In order for a Hotpoint dishwasher to fill it must first drain. See “my Hotpoint dishwasher will not empty” below for advice on drainage plumbing.

If you need further assistance please call Hotpoint customer service on 0344 822 4224.

We recommend that you ensure that the waste hose has been correctly installed. If your Hotpoint appliance empties into an under sink waste system please ensure that the blanked end of the waste spigot has been removed. Ensure the filter in the base of the dishwasher is clean and free from any blockages.

Check that the waste hose has not become trapped or kinked as this could also result in a failure to empty the waste water out of your Hotpoint appliance.

If you need further assistance please call Hotpoint customer service on 0344 822 4224.

Check that the socket your Hotpoint dishwasher is connected to is live by plugging in and testing another piece of equipment such as a radio.

Your dishwasher comes fitted with a 13 amp plug and lead, please ensure that the correct rating of fuse is being used. If you are using an extension lead you might want to try testing your machine with a different one.

Always ensure that the on/off or start switch is in the correct position.

For further advice we recommend checking your user manual – you can also download your user manual here

If you need further assistance please call Hotpoint customer service on 0344 822 4224

Poor wash results

Cast iron pots and pans can start to rust where they’re cleaned in a dishwasher

This can result in the rust spreading onto other items such as your cutlery or the tub of your dishwasher. We recommend you avoid washing cast iron pots and pans in your dishwasher.

If you need further assistance please call Hotpoint customer service on 0344 822 4224.

If you are finding at the end of a wash cycle that your dishes and glasses are appearing cloudy then this could be a possible calcium deposit.

We recommend the use of our 5 in 1 dishwasher tablets which is more efficient due to the use of new generation enzymes, leaving glassware dishes shiny and streak free.

We also recommend use of our dishwasher salt, which improves washing performance and protects your dishwasher. Unique table form is easier to dose than ordinary dishwasher powder.

For more information on these products – click here or call our Hotpoint spare parts department on 0344 855 5225.

We recommend running your empty dishwasher on a hot setting using our Limescale and Detergent Remover which will hygienically clean your appliance and prevent the smell reoccurring. Please do this once a month to maintain.

For more information on the Limescale and Detergent Remover – click here or call our Hotpoint spare parts department on 0344 855 5225.