Q: About us

It doesn’t matter to us if your appliance is on or out of guarantee, we can help fix it for you! You have peace of mind with no hidden repair fees as well! We also repair all of our own brands, such as: Whirlpool, Indesit, Cannon by Hotpoint and Creda! We are the market leaders large home appliances and we also fix other appliance types such as, washing machines, dryers and washer dryers, cooking appliances (hobs, cookers and hoods) or any refrigeration products that we manufacture!

Question 1

Which pans are suitable for my Hotpoint ceramic hob?

Accepted Answer

In order to keep your ceramic hob looking and working correctly, you must not use glass or copper-bottomed cookware, as this material will damage the surface of your ceramic glass.If you need further assistance please call Hotpoint customer service on 0344 822 4224.

Question 2

My solid hotplates are staying warm long after the cooking has finished

Accepted Answer

Because of the dense materials used in the manufacture of Hotpoint solid hotplates they can often feel warm long after the Hotpoint hob top has been switched off.This is a perfectly normal characteristic of solid hotplates which work in a slightly different manner to other types of electric heating elements.If you need further assistance please call Hotpoint customer service on 0344 822 4224.

Question 3

What heat setting should I put the hob on?

Accepted Answer

SettingUse1Melting butter or chocolate etc.2 or 3Heating food gently, keeping water simmering, heating sauces; containing egg yolk and butter, simmering stews, meat, fish or vegetables.4 or 5 Heating solid or liquid foods, keeping water boiling, thawing frozen vegetables, making 2-3 egg omelets.6 or 7Cooking food just above simmering, maintaining a rolling boil to preserve making.8 or 9Sealing meat and frying fish.9Frying potatoes, boiling water, deep fat frying, dissolving sugar for preserve making. If you need further assistance please call Hotpoint customer service on 0344 822 4224.

Question 4

How does induction-cooking work?

Accepted Answer

Unlike conventional electric hobs induction hobs do not work by directly heating the glass surface from underneath. The cooking vessel itself is the heating element. Heat is produced directly inside the pan, provided it is made from a ferromagnetic material, i.e. iron or steel. Because of this it is extremely important to use the correct pans.Ease of useThe beauty of Hotpoint induction hobs is that each plate can be controlled independently of its surrounding hotplates, for a fixed period at whatever temperature level the user requires.SafetyAfter cooking, the surface of any hob can get hot as heat is transferred from the cooking vessel back onto the hob glass. For your safety, our induction hobs have a residual heat indicator, which will be displayed (normally by a letter H adjacent to the heating zone selection key) until the hob temperature is below 60 degrees centigrade.Unlike conventional electric hobs induction hobs do not work by directly heating the glass surface from underneath. The cooking vessel itself is the heating element. Heat is produced directly inside the pan, provided it is made from a ferromagnetic material, i.e. iron or steel. Because of this it is extremely important to use the correct pans.If you need further assistance please call Hotpoint customer service on 0344 822 4224.

Question 5

Book a repair

Accepted Answer

To book a repair visit today look no further, Instead of calling us, why not fill out our simple online form in just a few simple steps? We will provide you with an instant quote, and after that, let us do the rest! Click here for more information.

Question 6

Our Engineers

Accepted Answer

We have over 1000 engineers, all based locally to you around the UK, and with that in mind you can be assured that the visit date for your repair will be around in no time. Our service engineers are trained to a high standard in our very own training school of excellence, we ensure that our engineer vans are well stocked with all the right parts to ensure that when it comes to fixing your hob, they will do everything possible to fix it for you on the very first attempt.

Question 7

About us

Accepted Answer

It doesn&rsquo;t matter to us if your appliance is on or out of guarantee, we can help fix it for you! You have peace of mind with no hidden repair fees as well! We also repair all of our own brands, such as: Whirlpool, Indesit, Cannon by Hotpoint and Creda! We are the market leaders large home appliances and we also fix other appliance types such as, washing machines, dryers and washer dryers, cooking appliances (hobs, cookers and hoods) or any refrigeration products that we manufacture!